Real Pet Store – Frequently Asked Questions (FAQ)

Ordering & Delivery

Do you offer next‑day delivery?

Yes. Orders placed before 2pm (Mon–Fri) are eligible for next‑day delivery. Some bulky or heavy items may require standard delivery.

How much is delivery?

Delivery starts from £3.99 for small parcels, and is free when you spend over £50. The exact delivery price is shown at checkout.

Do you ship outside the UK?

No — Real Pet Store currently ships within the UK only.

Can I track my order?

Yes. Once your order is dispatched, you’ll receive a tracking link via email.

Returns & Refunds

What is your returns policy?

You can return unused items within 30 days of delivery. Items must be in original packaging and in re-saleable condition.

How do I request a return?

Email hello@realpetstore.co.uk with your order number and the item you wish to return.

Can I return food or treats?

Food, treats, and consumables can only be returned if unopened and within their shelf life.

What if my item arrives damaged?

Please email photos within 24 hours of delivery so we can arrange a replacement or store credit.

Dog, Cat & Small‑Pet Products

Are your treats safe for all dog breeds?

Yes. All treats are safe when used as directed. For puppies, seniors, or dogs with dietary needs, check the product description for suitability.

Do you sell natural or hypoallergenic treats?

Yes — Real Pet Store stocks a wide range of natural, grain‑free, and hypoallergenic treats, including popular options like yak chews.

Are your toys suitable for heavy chewers?

Many of our toys are designed for tough chewers. Look for products labelled “durable”, “power chewer”, or “reinforced”.

Do you sell products for small animals?

Yes — we stock bedding, food, treats, and accessories for rabbits, guinea pigs, hamsters, and other small pets.

Feeding & Nutrition

How do I choose the right food for my pet?

Check your pet’s age, dietary needs, and any sensitivities. Our product descriptions include feeding guidance and suitability.

Do you sell grain‑free or specialist diets?

Yes — we offer grain‑free, single‑protein, and sensitive‑stomach options across multiple brands.

Can I buy treats for pets with allergies?

Yes. We stock limited‑ingredient and hypoallergenic treats. Always check the ingredient list before purchasing.

Toys, Accessories & Grooming

Are your toys safe for puppies?

Yes — many toys are puppy‑safe. Look for soft, gentle, or teething‑friendly options in the product description.

Do you sell grooming products?

Yes — including shampoos, brushes, nail care tools, and coat‑care accessories.

How do I know what size collar or harness to buy?

Measure your pet’s neck and chest circumference. Each product page includes a size guide.

Payments & Security

What payment methods do you accept?

We accept major debit/credit cards, PayPal, Klarna, Shop Pay and secure checkout options.

Is your website secure?

Yes. Real Pet Store uses SSL encryption and secure payment gateways to protect your data.

Is realpetstore.co.uk your only official website?

Yes — realpetstore.co.uk is our only official site.

Customer Support

How do I contact you?

hello@realpetstore.co.uk We aim to respond within 24 hours (Mon–Fri).

Can you help me choose the right product?

Yes — we’re happy to recommend treats, toys, accessories, and dietary options based on your pet’s needs.